Shipping policy

Shipping policy

Where we ship: We ship across the European Union using Omniva and DPD parcel terminal networks (and their local partners).

How you choose a carrier: At checkout you can choose the available delivery method and we will provide tracking information as soon as your order is dispatched.

Shipping cost & free shipping

The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method at checkout.

Free shipping in Estonia for orders with a product total of €30 or more (before shipping). Free-shipping promotions are applied automatically at checkout when eligible.

For EU deliveries outside Estonia, shipping costs are calculated at checkout.

In Estonia, parcels will normally arrive at the location specified by the buyer within 1-3 working days after dispatch. Outside Estonia, goods are usually delivered within 5-10 calendar days after dispatch.

These are estimates, in exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.

If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.

Delivery problems & incorrect addresses

Please make sure you enter your shipping address and contact details correctly. If a parcel is returned to us because of an incorrect or incomplete address you provided, we will contact you to arrange reshipment and additional shipping costs will apply.

If your parcel goes missing or there is a delivery issue, contact us at info@znoozee.ee with your order number and we’ll help track it with the carrier.

Returns and Refunds

After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days [depending on the goods, the buyer may not have the right to withdraw].

The right of withdrawal does not apply if the buyer is a legal person.

To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.

If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.

In order to return the goods, the buyer should submit a withdrawal application by sending an email to info@znoozee.ee no later than 14 days of receiving the goods.

The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).

The buyer should return the goods within 7 days of submitting their withdrawal application to do so or provide proof that the goods have been handed over to the carrier within that period.

Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.

The online shop may refuse to process the refund until it receives the item that is the object of the contract.

If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery.

Faulty, damaged or incorrect items: If your product is faulty or damaged or you received the wrong item, contact us immediately at info@znoozee.ee with photos and your order number. We will arrange either a replacement or a full refund and will cover return shipping costs where the fault is ours.

The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.

Still need help?
If anything is unclear, or you need assistance with a return, refund or delivery problem — we’re here to help:

Email: info@znoozee.ee